“DON’T TRY TO DESCRIBE A KISS CONCERT IF YOU’VE NEVER SEEN IT”
The title of this column is from lyrics written by the singer & song writer Jimmy Buffett in his song Manana. Why am I quoting it here? Because it captures a great truth plaintiff trial lawyers must learn. That truth is until we fully understand our client’s injuries and their impact we are not prepared to represent them as they deserve. We need to have empathy with our client’s situation. What’s the best way to do this? Meet with and…