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Month: August 2009

Rambling thoughts about hospitals&communication

Rambling thoughts about hospitals&communication

Here are some unorganized, rambling thoughts about issues that involve our trial work. Let’s startwith Dr. G. Clotaire Rapaille, an internationally known expert in marketingand his findings aboutattitudes of people regarding hospitals. These findings are important for damage cases and for malpractice cases involving hospital care: First visit the most terrifying experience of their lives Just like hell: confusing place Hospitals have instruments of torture like hell – needles, tubes, clamps, chemicals, beds that roll, red letters on instruments Hell:…

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First aid for lawyers when they lose their case

First aid for lawyers when they lose their case

I’ve published about losing cases before, but I’d like to repeat this because of reports from friends who have given it their best effort but still lost the case. Here’s my contibution about losing. When trial lawyers who are passionate about their client’s cause lose the case, their pain for the loss of their client is palpable. Dealing with losing is always agony and something we never get used to if we are competitive trial lawyers striving for our client’s…

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Communication concepts re-visited

Communication concepts re-visited

I’ve written about communication concepts before, but in reviewing material for at talk I’m giving I was reminded once again of the basics that we trial lawyers must have in mind when we try cases. THE COMMUNICATION PROCESS We must first remember that non verbal communication is of extreme importance when we are trying lawsuits. Professor Albert Mehrabian UCLA known for his pioneering work in the field of nonverbal communication. His often cited study reported that in human communication the…

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