We are in Scottsdale and today we went to Our Lady of Joy Catholic Church near Cave Creek. A young priest in his late twenties gave the sermon.He is a handsome muscular fellow who is, in fact, aformerstandout high school and college football player. In giving his talk he told a story about two people, one a historical church person of significance who lived in the 1800’s and theother about a middle class family in the 1970’s. He tied the…
Do you have written instructions on how new client contact with your office is to be handled? If you don’t, you are leaving it to the discretion of whoever gets the initial contact. In addition, if you have staff turn over you need to repeat the verbal instructions, hoping they will remember them. Every office should have a basic system, in writing, for handling new client contacts, but this is especially true of small personal injury firms. There are a…
In a few days I have an administrative hearing which will only take a day or two. Witnesses will be called and exhibits introduced. The matter involves materials and events which date back two years. There are letters, e-mails and phone calls as well as legal documents covering the background. The volume of materials is not enormous, but enough to make it somewhat complicated to trace the events. There are disputes about what happened and the usual controversy you expect…