FOCUS GROUP STUDIES

NOTE: My wife and I leave for Botswana Africa this week and I will not be posting anything for several weeks. Thanks  for checking back later

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We all know the value  of focus studies. The problem is  there are so many ways  of  conducting focus studies that they can lead  to incorrect conclusions. My own view is that mock trial studies, that is presenting a mini trial with plaintiff and defense evidence  and argument is fraught  with the danger of invalid conclusions. Even with professional help so much depends upon who presents the material,  what is presented and  how it is presented that there is a large danger of drawing  invalid conclusions  because a trial is battle  of impression. The impression can vary greatly depending upon the previous factors. You can draw conclusions about issues, evidence and specific matters as well as gain insight  about issues and even some information about jury profile. However, any broad conclusions about winning or losing and verdict amounts is very suspect.

Extensive focus studies done by professionals can be very expensive and often exceed $20,000 depending  upon how they are conducted. I understand  why many lawyers  feel this is a bargain, but my  own view  is that informal focus studies are more beneficial for  me, although having  a  professional consultant is always a good idea if  you can do it.

My  approach is  the  less that is provided by way of facts  the greater the value of what you learn. I also believe focus groups can be very helpful regarding evaluation of clips of deposition testimony, exhibits you plan to use, voir dire and other case issues. I also think multiple focus groups are helpful and  they do not have to be an elaborate affair.

If one conducts a mock trial focus study or a more complicated study, the question is what do you ask the jurors after it is over? I am not endorsing the procedure or the following questions, but here is a general outline of  specific questions one might consider. This is not an approach I use, but I present  it as a resource.  The questions are no original with me, but gathered from a lot of sources I no longer recall.

  1. What are the two most important things you have heard so far about this case?
  2. What are the two most important things you have heard so far that help the injured plaintiff case? (Please answer this no matter which way you’re leaning)
  3. What are the two most important things you have heard so far that hurt her cases? (Please answer this no matter which way you’re leaning
  4. Wat are the two most important things you have heard so far that help the defendant case?
  5. What are the two most important things you have heard so far that hurt the case?
  6. If this case goes to trial in a courtroom, some jurors might decide that the plaintiffs should win this case.  What do you think would be the two most important reasons they would do that?
  7. If this case goes to trial in a courtroom, some jurors might decide that the plaintiffs should lose this case.  What do you think would be the two most important reasons they would do that?
  8. What could have been done to prevent this from happening?
  9. If this case goes in front of a courtroom jury, what will be the three most important things for the plaintiffs’ attorney to tell the jury? 
  10. If this case goes in front of a courtroom jury, what will be the three most important things for the attorney for the defendants to tell the jury? 
  11. Was the defendant negligent? __ Absolutely  yes___ Probably  yes___ Probably  not___ Absolutely  not
  12. Please explain why you feel that way:
  13. A defendant can be negligent and still not be a cause of the harm.  With that in mind.  Was any negligence of defendant a cause of the harm to plaintiff?___ Absolutely  yes___ Probably  yes___ Probably  not___ Absolutely  not
  14. Please explain why you feel that way
  15. How much money should the defendant  pay to plaintiff?___ nothing___ A very small amount___ More than a small amount but less than his lawyers are asking for___ About what his lawyers are asking for___ More than his lawyers are asking for
  16. What else would you like to know in deciding the money?
  17. What helped you decide how much money was the right amount in compensation?
  18. What facts or arguments made it hard for you to decide about money?
  19. If other jurors decide on amounts of money higher than you did, why do you think they would do that?
  20. If other jurors decide on amounts of money lower than you did, why do you think they would do that?
  21. What would you like to say to anyone involved in this case?
  22. What would you like to see happen as a result of your decision-making in this case?
  23. How do you think cases like this one might best be resolved?
  24. What would you like to say to anyone involved in this case?
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TRIALPAD AND TRANSCRIPT PAD FOR TRIAL LAWYERS

It’s my policy to not promote products in this blog, but today is an exception. I’ve gone through a transition over the past  several months regarding a new experience in trial preparation. For many years  I have  relied upon two hole notebooks for all of my trial materials. I should have bought stock in Bindertek who makes the notebooks  I use because I’ve purchased  so many of them over the years. See:  www.bindertek.com.

I put my  trial prepration and trial materials  in different  colored notebooks depending  upon whether it is witness’s materials, discovery, cross examination,  briefs, exhibits and so on. Not only is the color a great organizational tool, they also come in different sizes and, best  of  all, because they are two hole  they do not make a snapping noise when you open and close them in court the way three hole notebooks do. They are also much easier  to open and close than three hole notebooks.  I  have hauled these notebooks in brief cases  around  the  country and have had them in boxes under the audience benches in court rooms during trials and at pre trial motions. We determined how big our cases were by the number of  notebooks we used.  I am still a big promoter of Binderetek notebooks and continue to religiously use  them.

However, while I still follow the  practice of organizing the hard copies of materials  in notebooks and will have the notebooks available at trial, I have been  introduced to a wonderful way  to use the Apple I-pad with two Apps that have made a huge difference in how I organize and use  trial materials. Both are available at the Apple Store. www.apple.com.  One App is TrialPad  which costs $89.99 and is worth every penny and more. The other is TranscriptPad which costs $49.99 and is equally a bargain price. Lit Sofware is the creator www.litsoftware.com It should be noted that  the purchase price for both comes with free (and very prompt) support and all updates  are free. There are no subscription fees, no registration cost and no annual maintenance costs.

A simplistic description of the purpose of each is this: TranscriptPad is  made to use  in organizing depositions and exhibits and TrialPad is intended  for court  room presentation of trial materials and exhibits. Both of these products are strong for reporting, organization and searching. Take  a look at You Tube for better descriptions about the use of these products.

Why am I enthusiastic about these products? For two reasons. One is because, at the moment, I have two large  entire cases stored in my single I-Pad using these products.  That includes every pleading, motion, brief, deposition, trial brief, jury instructions, photograph, video and  exhibit of every kind. When I travel or go to court I have the entire cases  in my I-pad and I can easily access  the  documents because they allow detailed organization within the Apps. I am not packing brief cases full of documents around, but rather only the hard copy I need such as the proposed orders on motions or documents I want to show the court. However, if  I wanted to I could project the document from the Ipad  to a screen or TV in the court room. I  have the assurance of having the entire file with me without having to have the physical materials and  I can access it quickly and easily in a  single Ipad device.

The second reason is that TranscriptPad allows such excellent organization and designation of discovery testimony. It has  features  which allow me to create color coded issues  and highlight deposition testimony saving under an issue heading. I can print reports of the designated testimony in a variety of  ways including by issue. I can also export the work product by document or even the  entire file to another device with TranscriptPad. I can e-mail designated testimony as well. That  allows me  to send portions of a deposition to a video tech as an instruction of  what parts of  the video deposition I need for court use.

In  addition, TrialPad has such excellent features  for designiating parts  of a deposition or exhibit and  enlarging it as a callout for projection on a screen or  TV or for  use  in other ways. It includes many features for presenting the materials while putting the entire file in a device I can hold in one hand with the ability to find files  quickly.

Here’s is an overview of how I am using these products. I subscribe to a  software called Dropbox.  www.dropbox.com This software allows one  to  simply and easily transfer documents from your computer to your I-Pad. While  there is a free version I pay  a low monthly fee for a version that allows transferring  more volume for my cases. One thing to note, however, is that we use  a  different sofware, Box for transferring medical information because it offers security  that Dropbox doesn’t offer. See www.box.com

Here’s how it works. Documents which are E-mailed to us  or those created in our  computers are saved and then easily  moved into Dropbox program in the computer. Other documents are scanned into the computer.  Once deposited they are wirelessly transferred through WiFi and  deposited in the Dropbox in my I-pad. I open them in the Ipad Dropbox and quickly move them to either TranscriptPad or TrialPad. Simce Pdf is required for these  products, I will originally save them in the  computer in that format or, if in some  other format like Word,  in my I-pad move them from Dropbox to another App  I have downloaded  to my  I-Pad: IAdobe through the Apple store. See www.adobe.com  This App  has  features I like including conversion of documents into a Pdf  format and from there moving  it easily into either  TranscriptPad or TrialPad.

Since both Apps allow detailed organization (in color) one can locate documents quickly as needed. I now travel or go to court with an I-Pad and even though I will have my Bindertek notebooks in the court room during the several weeks  of  trial  I won’t be hauling them home every night. In  mid-May my wife Lita and I are traveling  to Botswana for a photo safari. I plan to take with me my Amazon Kindle for reading and my I-pad for my mail  and with two entire cases loaded  in the device. Furthermore, on  this trip I’m taking my mini-IPad which has duplicate case material instead of the full  size Ipad. Isn’t it amazing?  Two small (5″ x 8″) devices.  One with a dozen books electronically stored for my reading  and the other with two large cases with every paper stored in it. I don’t have to take either one out at the security checkpoint and  with a small backup battery as well as a portable WiFi connection I am prepared as possible.

I know that many of you will be saying  to yourself: “He’s just now discovering all  of  this? What rock has he been living under?”  But, I thought I’d share my personal discovery for the few that aren’t aware of the advantages and  would like to investigate it. Unfortunately, I don’t get any kick back or a free anything from the makers of  these products. Check them out.

 

 

 

 

 

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SOME IDEAS ABOUT COMMUNICATION

David W. Mykel published an article in March that discussed the importance of visual evidence. He says that almost 70% of the population are visual learners with some 49% of the people getting their information from the internet. He suggests that we are dealing with a different kind of audience, one that embraces technology. People spend a considerable amount of time in front of a television and online.  We should consider how we are presenting our evidence in court. While PowerPoint  can be abused and exhibits overdone, we err too often on the side of not accomodating the need of so many jurors  to  see  it before they believe it. I recommend simple focus studies  where the only issue is a review of the proposed exhibits  you intend to use and the manner  you plan on using to do so.

The Harvard Business Review published an article “The Visualization Trap” in which they discussed the well-known phenomenon of hind sight bias – the belief that past outcomes were predicable. In a study participants were given written diagrams and a description of how an accident occurred. Another group was given a computer animation of the accident. The groups were surveyed as to how predicable the result was from the information given them.

The group that watched the animation was more than two times confident the outcome was predicable than the other group. The animation group was even more confident than actual witnesses who were asked if they had seen it coming. When subjects were given photographs to go through at their own speed of a traffic situation they were surveyed on the same issue with another group who had seen an animation of the same situation. The results, regarding hind sight bias, were the same. Researchers concluded that movement is a critical factor in creating the effect.

Computer animation can purport to make sense out of highly complex information and influence conclusions about predictability. Today, we can  create animations much  more cheaply than in  the past. Simple animations can make a large difference in perception. A  series of photos moved one by  one with illustrations and labeling can be more  effective that a still photo in that regard. Think about this in cases  where high sight bias could be an issue and in cases where you need to  make something simple.

In his book The Social Animal, David Brooks offers insights as to how the human mind works. One thing he points out is that in persuasion, instead of telling the other person what you are offering, ask them what they want. Ask what makes them unhappy, keeps them up at night and what part of their job they like. Your message should be: “It’s all about you and not about me.”  Have you considered asking a jury panel what they would want to have  presented on an issue in your case. For example, where credibility  is a critical issue, “How do you  tell when someone is not tellling the truth?  What would you want to know about that issue in making up your mind?” Or, perhaps “What evidence would you want to have in order to decide……?” Certainly, spending time talking about  the juror is more rapport building than lecturing them about your case.

Brooks also writes  about he influence of “priming” on our thought processes. When subjects were given a test with a series of words vaguely related to elderly people, after the test, researchers  observed them moving more slowly.

When subjects were given a test with a series of words relating to aggressive behavior and annoying conduct, they found, afterwards, the subjects were much quicker to interrupt someone and act more rudely. Likewise, a group who was  given stories of high achievement performed at a higher level on tests than those given stories about failure.

In another situation involving priming, a Brunswick pool table store did an experiment in sales. One week the sales people showed customers the lowest priced tables first and then the more expensive. The next week, they did the opposite. They showed the most expensive tables first and then the lower priced ones. The result was that the first week customers spent an average of one half of what  customers  spent the second week. The customers who were first shown high priced pool  tables felt  the prices for the lower priced tables were more of a “bargain” due to the previous prices by comparison. They same thing has been done by successful real estate sales people in showing more expensive homes first.

Have you considered the influence on the jury by discussing large numbered things in comparison to your request for damages? What  about asking about excessive verdicts using examples of very large verdicts?  It raises questions,  as  well, about suggesting a verdict number to the jury in voir dire or opening as a priming effect. Think about this in connection with the idea of framing. As  an example, a surgeon who tells patients there is a 15% failure rate communicates something different than when he tells them there is an 85% success rate. Trial lawyers are supposed  to be word masters. We need to study these important ideas about how we express  ourselves during trial.

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